TICKETING POLICIES

Why does this cost more than a movie ticket?
Much of the new work Z Space produces and presents has been in development for weeks, months, or even years. And unlike TV or movies, live performance means we pay the artists to show up for every rehearsal and performance (and there are no commercials!). Regardless, it is central to our mission that we make the work in our space as accessible as possible. If this ticket price is a barrier that would prevent you from coming to Z Space, please contact boxoffice@zspace.org and we will make every effort to make sure you can see the show.

Purchase In Advance
Performances at Z Space frequently sell out, so we recommend that our patrons purchase their tickets as early as possible. Tickets for all shows can be accessed via the appropriate show page on our website. All tickets are now e-tickets, please bring a mobile device displaying the e-ticket or a print out. If you are unable to locate your purchase records, our box office will be able to locate your purchase record upon your arrival to the theater.

Purchasing by Phone
We encourage our patrons to buy online whenever possible. If you wish to purchase tickets by phone, however, please call Z Space's Box Office at 415.626.0453 x104. This number is monitored frequently during business hours, please leave a message if we don't immediately answer.

Exchanging Tickets / Refunds
Ticket reservations are non-refundable. If you are unable to attend your scheduled performance, please consider contacting the Box Office for an exchange (please call 415.626.0453 x104 at least 24 hours prior to performance time.).  In the unfortunate event of a canceled performance, we will refund the ticket.

Third Party Vendors
If you've booked your ticket through a third party vendor such as TodayTix, Goldstar, or On The List please note that your seat will be assigned upon arrival at the theater. Furthermore, if there is an issue with your purchase, please contact the vendor directly. If you have an Accessibility concern, please call our Box Office at (415.626.0453 x104).

Accessibility
Z Space’s goal is to be as accessible as possible to everyone. When buying tickets online, patrons are provided with an opportunity to inform us of any accessibility needs they have. Our venues are fully accessible to persons in wheelchairs. When possible, we endeavor to sell wheelchair specific accessible seating (some shows do not have any assigned seating, we still have wheelchair seating on those shows, just not a specific ticket type). If you have any concerns at all, either prior to or after purchasing tickets, please call Z Space’s Box Office at (415.626.0453 x104). Z Space is always happy to accommodate you and will seat you and up to three attendants in a special section of the front row when possible.

Group Rates
Special group and student prices may be available depending on the show.  Please read all pertinent show information.

Seating
Whether a show is general admission or has assigned seating at Z Space or Z Below is dependent on the individual show and will be indicated when purchasing tickets. We typically recommend that patrons arrive approximately a half hour prior to curtain. However, because Z Space hosts performances of all shapes and sizes, this recommendation may vary from show to show. Late seating is available for most performances. However, this policy may differ from show to show. General Z Space policy is to make every effort to seat late patrons without disturbing patrons who arrived on time. Late patrons will be seated by the house manager. The minimum age to attend a show is 5 years, unless otherwise indicated on a show’s webpage.

Contacting the Box Office
For questions regarding your purchase or ticket order the venue or surrounding area, please call Z Space at 415.626.0453 x104 or email boxoffice@zspace.org.